To obtain a VAT refund in Indonesia, including at the airport in Bali, follow these steps:
- Shop at Participating Stores: Ensure you shop at stores that are registered for the VAT refund scheme. Look for "Tax Refund" signs or inquire with store staff about their participation.
- Minimum Purchase Requirement: In Indonesia, the minimum purchase amount to qualify for a VAT refund is IDR 500,000 (Indonesian Rupiah) per invoice/receipt ($ 30.19 or R 555.27). Ensure your single purchase at a participating store meets or exceeds this amount.
- Request a Tax-Free Invoice: When making your purchase, ask the cashier for a Tax-Free invoice. You will need to present your passport, and the store will complete the required details on the invoice.
- Keep Your Original Invoices and Receipts: Maintain all original invoices and receipts as proof of your purchases. These documents are essential for the refund process.
- Customs Validation: Upon departing from Bali, I Gusti Ngurah Rai International Airport (DPS), proceed to the customs office located in the departure area before checking in your luggage. Present your Tax-Free invoices, receipts, and the purchased items to the customs officials. They will verify your documents and may inspect the items. The customs officials will then stamp your invoices.
- Claim Your Refund: After customs validation, proceed to the VAT Refund counter, typically operated by the Directorate General of Taxes or authorized refund agents such as Global Blue and Premier Tax, located within the airport's departure area. Present your stamped invoices and required documents. You can usually choose to receive your refund in cash (in Indonesian Rupiah) or credited to your credit card.
- Allow For Sufficient Time: Make sure to allow enough time at the airport for customs and the refund process before your flight (budget 2 to 3 hours prior to your flight’s departure).
- Keep Documents Organised: Maintain all necessary documents (Tax-Free invoices, receipts, customs stamps, and any other relevant paperwork) in an organised manner throughout the process.
- Be Mindful Of Trading Hours: Remember to check the opening hours of the Tax Refund offices, as they may vary, and be mindful of any specific requirements related to your purchases or the refund process.
